Retail
February 5, 2019
Sales associates need to take a more nuanced approach to customer service. Image credit: Printemps
By Sarah Jones
NEW YORK – The way in which consumers interact with sales associates is evolving, calling for more relationship building to maintain the relevance of the crucial frontline store staff.
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","iv":"be2a4f60711fa02d0705d4560660caac","s":"6088c64a013c411a"}
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