Retail
February 5, 2019
Sales associates need to take a more nuanced approach to customer service. Image credit: Printemps
By Sarah Jones
NEW YORK – The way in which consumers interact with sales associates is evolving, calling for more relationship building to maintain the relevance of the crucial frontline store staff.
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","iv":"63ee038ff8d5a5e9fcc4986cd01a58dd","s":"e4648a57e105af7d"}
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