Retail
February 5, 2019
Sales associates need to take a more nuanced approach to customer service. Image credit: Printemps
By Sarah Jones
NEW YORK – The way in which consumers interact with sales associates is evolving, calling for more relationship building to maintain the relevance of the crucial frontline store staff.
{"ct":"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","iv":"335987ef086ae3dfcf1687363350a3de","s":"4386718dec7c25d7"}
Share your thoughts. Click here