Retail
February 5, 2019
Sales associates need to take a more nuanced approach to customer service. Image credit: Printemps
By Sarah Jones
NEW YORK – The way in which consumers interact with sales associates is evolving, calling for more relationship building to maintain the relevance of the crucial frontline store staff.
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","iv":"8591c5092b796a7d9c0c84413d21bef8","s":"3022b9aeb6e9645a"}
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