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April 17, 2026
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Retail

Outdated store associate behavior is derailing sales: Shanker Inc. CEO

February 5, 2019

Sales associates need to take a more nuanced approach to customer service. Image credit: Printemps

 

By Sarah Jones

NEW YORK – The way in which consumers interact with sales associates is evolving, calling for more relationship building to maintain the relevance of the crucial frontline store staff.

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  1. Omni Hotels forms lifestyle partnership with sportswear brand Peter Millar
  2. Inevitability of automation necessitates adaptation: GDR Creative Intelligence CEO
  3. Luxury Unfiltered: The Q1 number luxury will celebrate is the one that should worry it most
  4. Prada’s Days of Summer collection going strong at Saks Fifth Avenue
  5. The Langham Shanghai restaurant earns second Michelin star
  6. Lions, tigers, bears and 'Wirkins,' oh my!: The legality of Walmart's Hermès Birkin dupe
  7. Prada Beauty sets tone with Touch campaign
  8. Named global ambassador, Priyanka Chopra Jonas shares creative perspective with Bentley
  9. Dior goes for gold with flashy J'adore campaign
  10. Air France unveils Le Bon Marché pop-up for holiday shoppers
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