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Retail

Outdated store associate behavior is derailing sales: Shanker Inc. CEO

February 5, 2019

Sales associates need to take a more nuanced approach to customer service. Image credit: Printemps

 

By Sarah Jones

NEW YORK – The way in which consumers interact with sales associates is evolving, calling for more relationship building to maintain the relevance of the crucial frontline store staff.

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  1. Off the Cuff: A Q&A with The 1916 Company's John Shmerler
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  5. European cruises, Italy, Cuba remain top luxury vacation destinations for 2017: report
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  7. Bosch unveils AI-powered integrations at CES 2026
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